Welcome to Royal Market, a U.S.-based digital marketing agency dedicated to delivering high-quality digital marketing services including SEO, social media marketing, paid advertising, content marketing, email marketing, web design, branding, and related digital solutions. We deeply value our clients and are committed to ensuring complete satisfaction with every service we provide.

This Return & Refund Policy outlines the terms and conditions under which clients may request a refund, cancellation, or service revision when purchasing digital marketing services from Royal Market through our website https://royalmarket.site/. By engaging our services, signing a service agreement, or completing a purchase, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

Royal Market operates in full compliance with applicable U.S. federal and state consumer protection laws, including the Federal Trade Commission (FTC) guidelines and applicable state-level consumer rights regulations.

1. 30-Day Return & Refund Window

Royal Market offers a 30-day return and refund policy on eligible digital marketing services. Clients have thirty (30) calendar days from the date of purchase or the date the service officially commences to request a refund, subject to the eligibility criteria outlined in this policy.

Refund requests submitted after the 30-day window will not be entertained, except in cases where applicable law requires otherwise.

2. Eligibility for Refunds

Because digital marketing services involve labor, expertise, time investment, third-party platform fees, ad spend, and customized strategy development, not all services are eligible for a full refund. Eligibility is determined on a case-by-case basis according to the following guidelines:

✅ Eligible for Full Refund

You may be eligible for a full refund if:

• The refund is requested within 7 days of purchase AND work has not yet commenced on your project.
• Royal Market has failed to deliver the agreed-upon services as outlined in your service agreement or proposal.
• A duplicate payment or billing error occurred on our end.
• The service was canceled by Royal Market for reasons not attributable to the client.
• Technical issues on our side made it impossible to deliver the service.

⚠️ Eligible for Partial Refund

You may be eligible for a partial refund if:

• The refund is requested between 8 to 30 days after the service has commenced.
• A portion of the agreed-upon deliverables has already been completed, delivered, or is in active progress.
• Third-party costs (such as ad spend, software subscriptions, premium tools, stock images, domain purchases, hosting, or platform fees) have already been incurred. These costs are non-refundable.
• Strategy development, research, audits, or planning phases have been completed.

Partial refunds will be calculated based on the percentage of work completed, time invested, and any non-recoverable expenses paid to third parties on your behalf.

❌ Not Eligible for Refund

Refunds will NOT be issued under the following circumstances:

• The 30-day refund window has expired.
• The service has been fully delivered, completed, and accepted by the client.
• Custom-designed assets (logos, graphics, websites, landing pages, video content, written copy) have already been produced and delivered.
• The client provided incorrect, incomplete, delayed, or misleading information that affected service delivery.
• The client failed to respond to communication, approval requests, or content submissions within reasonable timeframes, causing delays.
• Results-based dissatisfaction (e.g., expected ranking improvements, lead generation numbers, ad performance, or ROI). Digital marketing outcomes depend on numerous external factors, and Royal Market does not guarantee specific results unless explicitly stated in a written agreement.
• Third-party platform expenses including but not limited to: Google Ads, Meta Ads (Facebook/Instagram), TikTok Ads, LinkedIn Ads, hosting fees, premium plugins, paid tools, SaaS subscriptions, and domain registrations.
• The client violates the Terms of Service or engages in prohibited activities.
• Monthly retainer services already rendered for the billing cycle in question.
• Promotional, discounted, or bundled service packages clearly marked as “non-refundable” at checkout.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

Step 1: Send a written refund request to info@royalmarket.site within the 30-day eligibility window.

Step 2: Include the following information in your refund request:

• Full name and business name
• Email address used for the purchase
• Order or invoice number
• Date of purchase
• Service(s) purchased
• Detailed reason for the refund request
• Any supporting documentation (screenshots, email correspondence, etc.)

Step 3: Our support team will acknowledge your request within 2–3 business days and begin a thorough review.

Step 4: Royal Market will evaluate your request based on the criteria outlined in this policy and may request additional information if needed.

Step 5: A final decision will be communicated to you within 7–10 business days of receiving your complete request.

4. Refund Processing Time

Once your refund request has been approved:

• Refunds will be processed back to the original payment method used at the time of purchase.
• Credit/debit card refunds typically take 5–10 business days to reflect on your statement, depending on your bank or card issuer.
• PayPal refunds usually appear within 3–5 business days.
• Bank transfers (ACH/wire) may take 7–14 business days, depending on your financial institution.
• International transactions may take longer due to currency conversion and banking procedures.

Royal Market is not responsible for delays caused by banks, payment processors, or third-party financial institutions.

5. Cancellation Policy

Clients may cancel ongoing digital marketing services according to the terms of their signed service agreement.

• One-time projects: Cancellations made before work begins are eligible for a full refund. Cancellations made after work has started will be refunded on a prorated basis, less any non-recoverable costs.
• Monthly retainers: Clients must provide at least 14 days’ written notice prior to the next billing cycle to cancel a monthly retainer. Payments already processed for the current month are non-refundable, but services for that month will continue until the end of the billing period.
• Annual contracts: Early termination of long-term agreements may be subject to cancellation fees as outlined in your signed contract.

To cancel a service, please email info@royalmarket.site with your cancellation request and account details.

6. Service Revisions Instead of Refunds

We believe in client satisfaction and prefer to resolve concerns through revisions, adjustments, or service improvements rather than refunds whenever possible. If you are unsatisfied with any deliverable, please contact us first — our team will work diligently to address your concerns, refine the work, and ensure the final outcome aligns with your expectations.

Most service packages include a defined number of complimentary revisions, as specified in your service agreement or proposal.

7. Chargebacks and Disputes

We kindly request that clients contact us directly at info@royalmarket.site before initiating a chargeback or payment dispute with their bank or payment provider. Most issues can be resolved quickly and amicably through open communication.

Unauthorized or fraudulent chargebacks may result in:

• Immediate suspension or termination of services.
• Legal action to recover funds, damages, and associated costs.
• Reporting to relevant credit and fraud prevention agencies.

8. Non-Refundable Items and Services

The following are strictly non-refundable under any circumstances:

• Setup fees and onboarding charges
• Domain name purchases and renewals
• Hosting fees and SSL certificates
• Paid advertising budgets (Google Ads, Meta Ads, LinkedIn Ads, etc.)
• Third-party software licenses, plugins, or SaaS subscriptions
• Stock photography, videos, or premium design assets purchased on your behalf
• Consultation, audit, or strategy session fees once delivered
• Completed and delivered creative work (logos, websites, content, videos)
• Promotional packages or discounted bundles marked as “Final Sale” or “Non-Refundable”

9. Force Majeure

Royal Market shall not be held liable for delays, service interruptions, or inability to deliver services caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, internet outages, cyberattacks, government actions, third-party platform failures, or other force majeure events. In such cases, refunds will be evaluated on a case-by-case basis.

10. Modifications to This Policy

Royal Market reserves the right to modify, update, or amend this Return & Refund Policy at any time to reflect changes in our business practices, legal obligations, or industry standards. Any changes will be posted on this page with an updated “Last Updated” date. We encourage clients to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the revised policy.

11. Governing Law

This Return & Refund Policy is governed by and construed in accordance with the laws of the United States of America and the state in which Royal Market is registered, without regard to its conflict of law principles. Any disputes arising out of or related to this policy shall be resolved in the competent courts of the applicable U.S. jurisdiction.

12. Contact Us

If you have any questions, concerns, or requests regarding this Return & Refund Policy, please feel free to contact our customer support team. We’re here to help.

Royal Market — Digital Marketing Agency 🌐 Website: https://royalmarket.site/ 📧 Email: info@royalmarket.site 🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We are committed to providing transparent, fair, and customer-friendly policies. Your satisfaction is our priority, and we appreciate the trust you place in Royal Market for your digital marketing needs.

By engaging Royal Market’s services or using our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.